Legal
Effective September 13, 2026
This Privacy Policy explains how Mesitelab (“Mesitelab”, “we”, “us”) collects, uses, and protects information when you use Mesite, our agentic demand orchestration platform, and the website at mesitelab.com (together, the “Service”). If you have any questions, contact us at hello@mesitelab.com.
We collect the details you give us when you create an account or sign in (your name and email address, or the basic profile Google shares when you sign in with Google), the content your organization creates in the Service (requests, request types, comments and approvals, which belong to your organization), and the technical information needed to run and secure the Service (such as log records, IP address and browser type). We use strictly necessary cookies to keep you signed in, never advertising cookies. We also measure how the Service is used, on the website and in the product, to improve it: in the product every piece of text and every input is masked in your browser before anything is sent, so your content is never readable by us, and these measurements are never used for advertising or sold. Using the Service includes this measurement. For more detail on any of the above, write to hello@mesitelab.com.
We do not sell your personal information, and we do not use your workspace content to train models outside the operation of your own Service.
Your organization’s data is stored behind structural tenant isolation, so one organization cannot access another’s data. Approvals and status changes are recorded in an append-only audit trail. We use industry-standard measures to protect information, though no method of transmission or storage is completely secure. Providers that process information on our behalf do so under contract, only for the purposes above, and only with what each needs.
We keep your information for as long as your account is active or as needed to provide the Service. When you close your account, we delete or de-identify your personal information within a reasonable period, except where we must retain it to meet legal obligations.
Depending on where you live, you may have the right to access, correct, export, or delete your personal information. To exercise these rights, email hello@mesitelab.com and we will respond as required by applicable law.
When you sign in with Google, our use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. We request only your basic profile and email so we can create and identify your account, and we do not transfer or use that data for any other purpose.
The Service is not directed to children under 16, and we do not knowingly collect their information.
We may update this Privacy Policy from time to time. When we do, we will revise the effective date above and, for material changes, provide a more prominent notice.
Mesitelab, hello@mesitelab.com.